1. Our Commitment to Privacy
2. The Personal Data We Collect
We shall collect your Personal Data directly, online or through email messages, or from third parties including travel agents and aircraft operators whom interact with us on your behalf, relating to customer support services including but not limited to:
a. Your personal information such as your full name, gender, date of birth, nationality, passport information or other personal identification number;
b. Your contact information such as phone number or email address; and
c. Your credit card information.
We collect your Personal Data on a need-to-know basis for business purpose only. Certain Personal Data are required for specific services and if you are unable to supply such Personal Data, we may be unable to provide the services to you in full and shall notify you in advance.
3. How we use your Personal Data
We shall use your Personal Data for the following purposes:
a. Providing services – We process your Personal Data to provide the services you have requested and facilitate your travel arrangement;
b. Identification and authentication – We use your Personal Data to verify your identity and to ensure the security of your personal data;
c. Communicating with you – We may use your Personal Data to communicate with you for safety and security purpose and in emergency situations;
d. Complying with our obligations: We may process our Personal Data to comply with legal and regulatory requirements where this is explicitly required by law;
e. Marketing: We shall use your Personal Data to provide our updated news, information and offers for customer relationship purposes.
We may share your Personal Data with our service providers and business partners that perform business operations and marketing services for us for the purposes set forth above. We may disclose your Personal Data with law enforcement agencies, courts, government authorities or other third parties where necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.
We shall not use or share your Personal Data in circumstances unrelated to those described above without first notifying you. And we shall not share your Personal Data with third party marketers.
4. Our Commitment to Data Security & Storage
All Personal Data we collect about you is stored on our or our subcontractors’ secure servers. We comply with our security policies and standards when accessing or using this information and restrict access to your Personal Data to those persons who need to use it for the purpose(s) for which it was collected.
All Personal Data that has been collected from you will only be stored for a limited duration that is relevant to the purpose for which it was processed and for as long as required by applicable law.
We have put in place procedures to deal with any suspected Personal Data breach and we will notify you and any applicable regulator of a breach where we are legally required to do so.
5. Direct marketing
Our marketing communications may send you company updates and promotion offers periodically.
You may opt out from receiving marketing communications at any time via the opt-out function at the email or by sending an email to us at .
6. Your Rights over Personal Data
You have the right over your Personal Data we hold about you including the right to access, amend, delete or restrict our use or processing your Personal Data. You also may have a right to lodge a complaint with your local data protection or privacy regulator.
Should you have any enquiries about your Personal Data held by us, please do not hesitate to contact us at or by mail at:
Data Protection Officer
RM1303-06, One CityGate, 20 Tat Tung Road
Tung Chung, Hong Kong
We shall charge a reasonable fee for the processing of any data access request in accordance with local data protection legislation.
7. Links to other websites
The METROJET website and mobile operating system may contain links to other websites that are operated by third party companies with different privacy practices. You should remain alert when you leave our system and read the privacy statements of other websites. We have no control over Personal Data that you submit to or receive from these third parties.
We use session cookies on the METROJET website and mobile operating system. These are temporary cookies that allow us to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.